Refund policy

At Pennine Fabrics, we take great care to ensure that all fabrics are supplied accurately and to the highest standard. If you believe your order has been supplied incorrectly or arrives damaged, please notify us immediately upon receipt so that we can investigate your claim. 

Clients have up to 14 days following receipt of goods to contact us with any return or refund claims. After 14 days, we will not accept any claims for refund or returns. 

Due to the nature of our products, we are unable to accept returns or provide refunds on any fabric that has been cut, altered or processed in any way. 

As most orders are cut specifically to individual customer requirements, returns may only be accepted at our discretion. Any accepted returns may be subject to a re-stocking fee. 

Before returning any goods, please contact us to obtain the correct return address and discuss your return request. We will provide instructions and advise whether the goods are eligible for return and/or refund. 

If the refund is accepted, you will receive payment in full to the original payment method, minus any applicable re-stocking fees (as above). 

For all returns enquiries, please get in touch with our team and we will be happy to assist.